Jobs

We have an exciting opportunity for an experienced Aftermarket Telematic Coordinator to join a thriving organisation based in the Halifax area. This is a newly created role due to company growth and gives the successful candidate the opportunity to progress with the business.

Offering a salary up to £25,000 working Monday to Friday

• Customer relationship management
• Accurately interrogate, collate and manage telematic data to identify opportunities and proactively manage these to a successful progressive output.
• Proactively manage the process of job identification and quotation
• Liaising with internal departments to arranging engineer visit, replacement parts and servicing with a proactive, can do approach to positively grow the aftermarket business.
• Produce monthly report of the above to demonstrate progress and reconciliation of 'Sale only’ telematics units and opportunities identified and developed through the use of the telematic information and data
• Respond to enquiries efficiently and initiate correct action when appropriate.
• Manage incoming calls, emails, correspondence proactively and ensure customers kept up to date throughout.
• Ensure quotations and invoices are accurately raised / prepared within appropriate timeframes, issued and followed up.
• Provide effective communication to other departments when necessary.
• Prioritise work effectively ensuring all documentation is recorded accurately.
• Maintain accurate, clear and concise records on customer management systems
• To provide effective customer service and build relationships with both internal and external customers.
• Liaise with management team to proactively escalate any concerns / risks.
• To provide further assistance to other team members as and when required

Key Skills:

• Able to work using own initiative, drive and self-motivation to continually identify Aftermarket sales opportunities.
• Effective time management skills.
• Able to demonstrate positive customer service and relationship management skills.
• Able to communicate effectively both via phone and email.
• Able to troubleshoot and put forward new ideas to improve processes within the department.
• Able to work well under pressure.
• Able to be flexible to customer needs and working schedules.
• Able to prioritise own work and work within the department to assist others.
• Excellent planning skills.
• Able to adapt to organisational changes.
• Good knowledge of telematic system

Please note that mpeople recruitment can not always respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.