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Aftermarket Telematic Coordinator

  • Location: Halifax
  • Job Type: Permanent
  • Consultant: Paul Rowlands
  • Sector: Office Services
  • Salary: £22,000 - £25,000
  • Email: paul@mpeople-recruitment.com
  • Benefits:
  • Posted: 2 months ago

We have an exciting opportunity for an experienced Aftermarket Telematic Coordinator to join a thriving organisation based in the Halifax area. This is a newly created role due to company growth and gives the successful candidate the opportunity to progress with the business.

Offering a salary up to £25,000 working Monday to Friday

  • Customer relationship management
  • Accurately interrogate, collate and manage telematic data to identify opportunities and proactively manage these to a successful progressive output.
  • Proactively manage the process of job identification and quotation
  • Liaising with internal departments to arranging engineer visit, replacement parts and servicing with a proactive, can do approach to positively grow the aftermarket business.
  • Produce monthly report of the above to demonstrate progress and reconciliation of 'Sale only’ telematics units and opportunities identified and developed through the use of the telematic information and data
  • Respond to enquiries efficiently and initiate correct action when appropriate.
  • Manage incoming calls, emails, correspondence proactively and ensure customers kept up to date throughout.
  • Ensure quotations and invoices are accurately raised / prepared within appropriate timeframes, issued and followed up.
  • Provide effective communication to other departments when necessary.
  • Prioritise work effectively ensuring all documentation is recorded accurately.
  • Maintain accurate, clear and concise records on customer management systems
  • To provide effective customer service and build relationships with both internal and external customers.
  • Liaise with management team to proactively escalate any concerns / risks.
  • To provide further assistance to other team members as and when required

Key Skills:

  • Able to work using own initiative, drive and self-motivation to continually identify Aftermarket sales opportunities.
  • Effective time management skills.
  • Able to demonstrate positive customer service and relationship management skills.
  • Able to communicate effectively both via phone and email.
  • Able to troubleshoot and put forward new ideas to improve processes within the department.
  • Able to work well under pressure.
  • Able to be flexible to customer needs and working schedules.
  • Able to prioritise own work and work within the department to assist others.
  • Excellent planning skills.
  • Able to adapt to organisational changes.
  • Good knowledge of telematic system

Please note that mpeople recruitment can not always respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.


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