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Customer Service Administrator

  • Location

    Wakefield, West Yorkshire

  • Sector:

    Office Services

  • Job type:


  • Salary:

    £16500 - £17500 per annum

  • Contact:

    Tia Chetram

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


Job Title: Customer Service Administrator

Salary: £16,500 - £17,500

Hours of Work: Monday - Friday (9.00am to 5.00pm)


  • Answer and direct telephone calls
  • Respond to e-mails
  • File sales paperwork correctly and with relevance
  • Assist with customer enquiries and advise where necessary
  • Develop and maintain professional working relationships with customers
  • Processing/collating management information as and when required
  • Process sales orders, purchase orders and quotes as and when required
  • Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
  • Working as directed by Direct Line Supervisor


  • Excellent telephone manner
  • Good background in administration
  • Accurate data entry skills
  • Ability to work under own initiative
  • Excellent communication skills both written and spoken
  • Excellent organisation skills
  • Ability to multi task and stay calm under pressure
  • Keen eye for detail
  • Experience of Microsoft Office. With particular reference to:
    • Excel
    • Word
  • Good understanding of geography of UK