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Customer Services Advisor

  • Location

    Leeds, West Yorkshire

  • Sector:

    Office Services

  • Job type:

    Temporary

  • Salary:

    Up to £9.44 per hour

  • Contact:

    Tia Chetram

  • Contact email:

    applications@mpeople-recruitment.com

  • Job ref:

    dla/Cust_1601480097

  • Published:

    29 days ago

  • Expiry date:

    2020-10-30

  • Consultant:

    Tia Chetram

Customer Services Advisor

Leeds

£9.44 per hour

Temporary

Must have flexibility on hours

Our client is one of the biggest supermarkets in the world, and they live and breathe their values of having a customer mind-set, doing the right thing and engaging people. Therefore, when a customer has a reason to speak to one of the dedicated Customer Services Team, they need someone with a patient listening ear, someone who can relate and empathise with their circumstances, someone who can show a true passion to help resolve their issue or concern and offer a heartfelt solution. Could this be you?

An opportunity to join a global leading business has become available in one of their crucial teams, Working as part of the customer services team you will be responsible for

  • Logging and updating complaints and dealing with customer enquiries over the telephone
  • Liaising with stores and managers, external to the Head Office in relation to offering solutions and getting finer details to better enable a response to the customer
  • Patiently allow a customer to discuss their concern without interruption, judgement or questioning of feelings
  • Putting yourself in the customers position and relating to their circumstances
  • Offering solutions to customers and explaining what you will do to help

This is a temporary on-going role, covering 37.5 hours per week and working on a rota that includes evening and weekend work, so you will need to be flexible

If you would like any further details, please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our client, if you do not receive a response within 7 days please presume your application has been unsuccessful on this occasion.