Jobs

Mpeople recruitment are excited to be recruiting for our client who is based in Denton for a Sales Administrator. This company is well established and has been trading for many years with a great reputation within their field.

The Role: Sales Administrator

Key Tasks:

· Processing and releasing of sales orders in an accurate and efficient manner

· Ensure orders are routed onto correct transport routes for delivery

· Liaising with customer’s branches on backorders and alternative products

· Checking stock allocations and reallocating items where required

· Using your own initiative to fully utilise available data to answer queries and resolve issues

· Working to service delivery KPI’s

· Dealing with customer enquiries on products, pricing, delivery schedules and more.

· General office administration with electronic filing.

· Multi-tasking, managing numerous time critical workloads.

· Working to fixed business deadlines.

· Working collaboratively with multiple departments to achieve acceptable customer outcomes.

· To maintain and establish professional and responsive relationships with customer branches to ensure total customer satisfaction, while maintaining business standards and meeting all business objectives

· Identify business opportunities and process improvements

· Provide cover for other members of the team

Candidate specification:

· Possess a passion for delivering excellent customer service

· Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing

· Excellent telephone manner

· Excellent communication skills

· Experience of working in a fast-paced environment, meeting department KPIs

· Must be able to work as part of a team and use own initiative

· Good time keeping along with attention to detail are key

· Must show a willingness to learn about the business.

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received daily. Should you not receive a response within 5 working days please accept that your application has not been successful. Mpeople wishes you all the best in your job search.