Leeds, West Yorkshire
£8.50 - £9 per hour + parking, subsidized canteen
10 months ago
Social Media Advisor
Leeds City Centre
Various Shifts from 18.5 hours to 37.5 hours
£8.50ph increasing to £9.00ph after 3 months
Are you seeking a career rather than a job? Are you looking for progression and want to gain new skills? Then look no further!
We currently have exciting opportunities Customer Service Advisors who are available for an immediate start within a busy customer service department. They are currently expanding and this is an incredibly exciting time to be joining their team.
- Temp to perm contract
- Real career progression opportunities made available
- Pay rate of £8.50ph increasing to £9.00ph after 3 months
- Fantastic learning and development team who will assist you in your journey
Responsibilities within this role will include:
- Handling customer complaints on social media platforms and ensuring these are resolved in a timely and friendly manner
- Dealing with queries and complaints via social media platforms such as twitter
- Handling large volumes of emails this will include queries and complaints and being able to adapt to each customer.
- Dealing with external queries
- Liaise with PR/Media Agencies
To be successful within this role you will have the following;
- Have a positive outlook, with a 'can-do' and 'win/win' attitude.
- Sound decision making skills.
- Excellent verbal and written communication skills.
- Must be a self-starter, proactive and forward-thinking.
- A quick learner.
- Able to work under pressure.
- Ability to make effective choices to serve the customer.
- Share Information and work comfortably within a team.
- Basic computing skills
Please note candidates will need to be immediately available. The interview will take place in Leeds Hunslet so please make sure that you are available to attend.
If this role is of interest then please apply online and we will be in touch with you in due course